S P Jain Institute of Management & Research
Identification of key health care issues and challenges faced by people in rural India and conceptualizing solutions for quality medical care
submitted by Abbasali Gabula on May 6, 2012
With the aim to expand its services, Udavum Karangal (Helping Hands) decided to start a community service program in the district of Thiruvannamalai due to inaccessibility of basic health care facility to a large section of the population. Three PGDM students from SPJIMR worked as a part of this initiative identifying the need gap in the district and conceptualizing innovative solutions to bridge the existing gap. It involved 180 hours of field work visiting 42 villages, interacting with 350 villagers about the existing facilities and their medical needs. It also included visits to local health clinics and insights from Medical practitioners. The responses from villagers brought out a desperate need for better health care facilities. There was a special need for psychiatric treatment as the patients are chained by their family due to inaccessibility and non-affordability. Due to the unwillingness of psychiatrists to travel to remote locations, a “Video Conferencing based tele-diagnosis model” was implemented, where the Psychiatrist could diagnose and prescribe treatment to the patient through internet (using Skype or other video chat applications). A psychiatric paramedic is selected and trained from each village to reach the patients, which makes the model easy to implement and sustainable. The Head Psychiatrist of Vellore CMC Hospital was roped in for the project implementation. An MOU was signed with the hospital for training the paramedics selected by the NGO. Through this facility the NGO can touch the lives of 300 new psychiatric patients every month. For enhancing the general health care, the operation and design of a Mobile health care unit with facilities like ECG, Ophthalmoscope, Nebulizer, etc., was also proposed. This proposal would help in providing quality medical care of 3000 patients a month spanning across 64 villages.
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